Post by : Badri Ariffin

Google is revolutionizing online shopping by transforming its Gemini chatbot into a comprehensive shopping assistant, including a checkout feature.

On Sunday, the tech giant revealed partnerships with Walmart, Shopify, Wayfair, and other retailers to enhance Gemini's shopping functionalities. This collaboration enables users to search for products, receive tailored recommendations, and make purchases without leaving the chat interface.

The announcement coincided with the start of the National Retail Federation's annual convention in New York, where nearly 40,000 leaders from the retail and tech sectors are gathered. This year, discussions are heavily centered on artificial intelligence's expanding role in e-commerce.

Effortless Shopping Experience

A key feature introduced is the instant checkout, allowing customers to purchase items directly through the Gemini app using payment methods linked to their Google accounts.

Walmart has confirmed that users linking their accounts with Google will receive personalized suggestions based on their shopping habits. Items bought through Gemini can automatically populate their existing Walmart or Sam's Club online carts.

For instance, if a user asks Gemini about necessities for a ski trip, the chatbot will suggest relevant products sourced from partner retailers' inventories. Shoppers can compare, choose, and buy these items all in one conversation.

The Evolution of Retail

Walmart’s incoming president and CEO, John Furner, emphasized that this shift marks a pivotal moment for online shopping.

“The transition from traditional web or app searches to agent-driven commerce signifies the next major evolution in retail,” he stated in a joint announcement with Google and Alphabet CEO Sundar Pichai.

The objective is clear: instead of laboriously typing into a search bar and bouncing between websites, shoppers can now hold a conversation, refine their preferences, and finalize transactions seamlessly.

The Competitive Landscape

Google is not the only player in this arena. OpenAI and Amazon are also advancing AI-enhanced shopping experiences.

Last October, OpenAI joined forces with Walmart to launch a similar initiative, enabling ChatGPT users to shop from Walmart's catalog via instant checkout, though excluding fresh groceries. Before the holiday season, OpenAI introduced an in-chat purchase feature with selected retailers and Etsy sellers.

According to Salesforce, AI influenced roughly $272 billion, or 20% of global retail sales, during the last holiday period, highlighting how swiftly this technology is transforming consumer behaviors.

Availability and Payment Options

Initially, Gemini's shopping functionalities will be available solely in the United States, allowing customers to pay using cards linked to their Google accounts, with PayPal integration to follow soon. Google plans to extend the service to other nations in the upcoming months.

Keeping Human Oversight

Shopify's founder and CEO Tobi Lütke remarked that while many consumers appreciate a tech-powered “personal shopper,” there's a firm intention to avoid over-automating the user experience.

“The shopper remains in control and makes the final decisions,” he asserted, stressing that the aim is to assist people in finding suitable products while maintaining user autonomy.

PayPal executive Mike Edmonds cautioned retailers to adapt promptly, even though such a transformation won't occur overnight.

Walmart's Ambitious Plans

During the same event, Walmart and Google unveiled plans to broaden their drone delivery services. In collaboration with Alphabet’s Wing, Walmart will extend drone delivery to an additional 150 stores, increasing the total to 270 locations by 2027, spanning areas from Los Angeles to Miami.

Walmart’s Furner summarized the company’s mission succinctly: to bridge the gap between ‘I want it’ and ‘I have it’ utilizing technology.

#Technology #Google